About the team

Kiloverse is the operational force that helps ventures grow — building the systems, teams, and infrastructure that turn ideas into scalable businesses. Behind every fast-growing product, there’s a group of people who think like owners, act fast, and execute with precision.

Here, you’ll find people who want to break big in their careers — working side by side with entrepreneurs and founders to build ventures that redefine the health, wellness, beauty, or travel industries.

Get ready to

• Monitor and evaluate the quality of Customer Success (CS) interactions, ensuring consistently high standards and identifying opportunities for improvement

• Coach CS specialists through structured feedback, workshops, and training, and support the onboarding and development of new team members

• Develop and maintain training materials, internal knowledge bases, Help Centers, and other resources that help CS teams succeed

• Support CS operations and tools, including Zendesk, while identifying opportunities to improve workflows, efficiency, and ways of working

• Partner with Team Leads, Product, and other stakeholders to turn CS insights into meaningful process, tool, and product improvements

• Support the implementation and communication of product, process, policy, and compliance updates, including GDPR requirements relevant to CS operations

We expect you to

• Have fluent written and spoken English and Lithuanian

• Have previous experience in Customer Success, Customer Support, or a similar environment; experience in quality, training, or CS operations is a strong advantage

• Be confident in delivering clear, constructive, and actionable feedback and facilitating training or coaching sessions

• Have excellent organizational and time-management skills, with the ability to manage multiple priorities and projects

• Be proactive, self-reliant, detail-oriented, and solutions-focused, with a strong drive to continuously improve processes and ways of working

• Be a strong communicator and team player who can collaborate effectively with CS teams, Team Leads, Product teams, and other stakeholders in a fast-growing environment

Salary

Gross salary range is 1700 - 2100 EUR/month.

Location

We have several great workspaces to choose from, including our headquarters in Vilnius and our hubs in Klaipėda and Riga.

For our Vilnius office, we follow a 4 days onsite, 1 day remote hybrid model. For roles based outside Vilnius, the work arrangement -onsite, hybrid, or remote-depends on the specific position.

Speaking of perks:

Own your wellness
Stay sharp and well in your own way – health insurance (after probation), on-site physiotherapist, office gym, and fitness classes keep you moving. Plus 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.

Boost your daily life
Every breakthrough needs a spark, and our daily setup is designed to support it. Enjoy a pet-friendly office, fresh breakfasts, hot lunches, and fully stocked drawers and fridges for a quick snack or even a team-cooked meal together. Rooftop and cellar events keep things lively, while a public transport card for Vilnius and access to Perks.lt benefits help make everyday life a little easier.

Shape your growth path
Builders never stop learning. Coaching, mentorship, training, conferences, online courses, subscriptions, books – you’ve got a €1100 yearly budget to fuel personal or team growth. You pick the path – we’ll back you all the way.

Drive global impact
This is where ambition scales. Build impact across 30+ brands worldwide. Launch bold projects. Even step in as a co-founder – we reward those who push further. And if you bring in more great people, you get €1500 for every successful referral.

*additional conditions apply based on your residence location.