About the team

Kiloverse - the operational force behind every impactful Kilo solution — powering ventures with efficient systems, execution-driven teams, advanced tools, and deep industry expertise to launch and grow at speed.

Get ready to

• Manage a team of customer service representatives across multiple digital and e-commerce brands, ensuring they deliver outstanding support and meet key performance indicators (KPIs)

• Be proactive—implement best practices and continuously improve processes

• Monitor and report on customer feedback to the Product Lead and Head of Customer Success, to whom you will report

• Oversee customer interactions across various brands, ensuring each maintains a unique voice and experience aligned with its identity

• Track team metrics, analyze performance trends, and generate reports to guide decision-making and strategy

• Turn unhappy customers into satisfied ones, and make happy customers even happier

We expect you to

• Have 2+ years of customer service experience, with at least 1 year in a supervisory or team lead role, preferably in an e-commerce or multi-brand setting

• Have previous experience in customer service and team management

• Possess excellent time management skills (you will manage your own team and work alongside the product team)

• Take ownership – you will be the driver of your team’s performance!

• Be familiar with customer service platforms (e.g., Zendesk, Freshdesk) and tools like CRMs and analytics software

Salary

Gross salary range is 2400 - 3200 EUR/month.

Location

We have several great workspaces to choose from, including our headquarters in Vilnius and our hubs in Klaipėda and Riga.

For our Vilnius office, we follow a 4 days onsite, 1 day remote hybrid model. For roles based outside Vilnius, the work arrangement -onsite, hybrid, or remote-depends on the specific position.

Speaking of perks:

Own your wellness
Stay sharp and well in your own way – health insurance (after probation), on-site physiotherapist, office gym, and fitness classes keep you moving. Plus 7 extra days off, 3 for weddings, hybrid work, and the freedom to work 2 months from anywhere in the world.

Boost your daily life
Every breakthrough needs a spark and our daily setup reflects that. Pet-friendly office, fresh breakfasts, hot lunches, drawers and fridges stocked with snacks and food – for a quick bite or even a team-cooked meal together. Rooftop and cellar events keep things lively, while 10 social clubs give space to dive into passions and try new things. Add a public transport card for Vilnius and Perks.lt perks for smoother days.

Shape your growth path
Builders never stop learning. Coaching, mentorship, training, conferences, online courses, subscriptions, books – you’ve got a €1000 yearly budget to fuel personal or team growth. You pick the path – we’ll back you all the way.

Drive global impact
This is where ambition scales. Build impact across 30+ brands worldwide. Launch bold projects. Even step in as a co-founder – we reward those who push further. And if you bring in more great people, you get €1500 for every successful referral.

*additional conditions apply based on your residence location.